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Terms of Service: Ensuring a Secure and Transparent Experience

Last Updated: 10th November, 2023

  1. IntroductionThese Terms of Service ("Terms") outline the guidelines governing the use of the Service and establish the legal relationship between the user of the Service and the Company. ("Company") manages the web pages found at ("Website") and provides the Service (as defined in Section 2 below). The Service is designed for professional entities to assist in their business operations. By accessing the Website and/or using the Service, including creating an Account, the User or Guest affirms that (i) they have read, understood, and accepted the provisions of these Terms and the Privacy Policy, (ii) they have the legal capacity to enter into an agreement with the Company, and (iii) they are authorized to act on behalf of the entity they represent. If the User disagrees with these Terms, they should refrain from using the Service. However, the User can contact the Company for possible solutions at
  2. DefinitionsThe following capitalized terms, unless otherwise stated, have the meanings ascribed to them below:
    • Account: An individualized panel allowing the User to use the Service and/or the Website.
    • Agreement: A subscription agreement outlining the scope and price for using the Service, possibly concluded between the User and the Company.
    • API: Urbanchat application programming interface to integrate with the User's software.
    • Company:
    • Content: Texts, images, and other materials published, displayed, or sent on the Website or using the Service by the Guest or User.
    • Device: Computers, phones, or other electronic devices enabling web browsing.
    • Guest: An entity browsing the Website.
    • Intellectual Property: Designations, inventions, designs, works, and other creative expressions subject to the Company's exclusive rights.
    • License: A non-exclusive right to personally use the API and/or the Widget.
    • Mobile Device: Portable electronic devices such as phones or tablets that access the Website and/or Service.
    • Notification: A message sent to the User as part of the Service.
    • Other Websites: Websites other than the Website.
    • Password: A sequence of at least 8 characters created by the User to access the Account.
    • Privacy Policy: The policy defining how personal data is processed by the Company, available at Urbanchat Privacy Policy.
    • Service: The Website, Widget, and/or API collectively (as provided to a specific User under the Agreement).
    • Terms: These terms of service available at Urbanchat Terms.
    • User: An entity possessing an Account.
    • Website: Web pages located at
    • Widget: An Urbanchat widget that can be added to the User's website.
    These definitions maintain their meaning in both singular and plural forms.
  3. General RulesUse of the Service signifies complete acceptance of these Terms. These Terms apply only to the relationship between the Company and the Guest or User. If the Service and/or Website introduces services by other entities, those services will be governed by those entities' regulations. Every entity using the Service and/or Website must comply with its intended use as outlined in these Terms. Using the Website, API, and Widget is subject to meeting certain technical requirements.
  4. AccountCreating an Account can be done through the Website by logging in using a Facebook account, Google account, or by registering with an email and Password. Users must ensure that the information provided is accurate, complete, and up-to-date. Failure to do so may result in immediate termination of the Account. Users are responsible for safeguarding their Account and Password and must promptly notify the Company of any security breach or unauthorized use. Usernames must not infringe on the rights of others or be offensive, vulgar, or obscene.
  5. What's the Word?Yo, when you set up an Account, you can opt-in to get all the latest news, promos, and other cool stuff we drop from time to time.
  6. Giveaways and Cool StuffAny contests or giveaways we throw down may have their own set of rules. Check those out, along with our Privacy Policy, if you decide to jump in. If there's any clash, the promo rules got your back.
  7. Subs and PaymentsSome parts of our Service come with a subscription fee. You'll be billed upfront, either every month or once a year, depending on your vibe. Unless you or we decide to cut ties, your sub will auto-renew. Wanna cancel? Hit up your Account or drop us a line at Make sure your payment info is on point, and by sharing it, you're cool with us charging you for the sub. If the auto billing doesn't go through, we'll hit you up to sort it manually. Heads up, we might refuse or cancel orders for a bunch of reasons, and you gotta handle any extra fees or taxes your country throws at you.
  8. Price ChangesWe might switch up the Subscription fees now and then. We'll give you a heads up so you can decide if you wanna bounce before the new price kicks in. If you stick around, it means you're cool with the new price.
  9. No RefundsJust so you know, we don't do refunds on Subscription fees unless the law says we gotta.
  10. Share Your StuffOur Service lets you post and share all kinds of content. Just make sure it's all good with the law and you have the rights to share it. We can shut down accounts that mess with copyrights. You keep the rights to your stuff, but you gotta protect it. We're not responsible for anything you or others post.
  11. Don't Mess AroundKeep it legal and respectful when you use our Service. Don't use it to mess with others, spam, pretend to be someone else, or do anything sketchy. Also, don't:
    • Overload or mess up our Service
    • Use bots or scripts to scrape our content
    • Bring in viruses or other nasty stuff
    • Try to break into our systems or launch attacks
    • Do anything that could harm our rep
    • Or mess with how our Service works
  12. AnalyticsWe may employ third-party services to observe and analyze the utilization of our Service and Website. Google AnalyticsGoogle Analytics is a service provided by Google that monitors and reports on website traffic. The data gathered is used by Google to track and oversee the use of our Service and Website, and may be shared with other Google services. Google may utilize the data to contextualize and personalize ads on its advertising network. For more details on Google's privacy practices, please visit, and to understand how Google safeguards your data, please visit MixpanelMixpanel is a service offered by Mixpanel Inc. Users have the option to opt-out of Mixpanel using their data for analytics by visiting For details on the information collected by Mixpanel, please visit the Mixpanel Terms of Use at
  13. Intellectual PropertyThe Service and Website, including their original content (excluding user Content), features, and functionality, are owned by and its licensors. They are protected by copyright, trademark, and other intellectual property laws. Users do not acquire any rights to the Intellectual Property by using the Service. Upon purchasing a Subscription, the User is granted a License to use the Service in accordance with the Subscription terms.
  14. Copyright respects the intellectual property rights of others. It is our policy to respond to any claims that Content posted on our Service or Website infringes on the copyright or other intellectual property rights of any person or entity. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to
  15. DMCA Notice and Procedure for Copyright Infringement ClaimsYou can submit a notification in accordance with the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the required information in writing. Contact our Copyright Agent via email at
  16. Error Reporting and endeavors to support users in resolving issues related to the Service and seeks to improve the quality of the Service based on user feedback. Users may provide feedback directly at
  17. Links to Other WebsitesOur Service and Website may contain links to third-party websites not owned or controlled by has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. Users are advised to read the terms of service and privacy policies of any third-party websites they visit.
  18. Disclaimer of WarrantyThe Services provided by are offered on an "as is" and "as available" basis without any representations or warranties of any kind. Users agree that their use of the Services and any associated content is at their sole risk. disclaims all warranties, whether express or implied, statutory or otherwise.
  19. Limitation of shall not be liable for the consequences of complying with the content of tips, articles, or other publications on the Website or the Service, including content provided by the AI computer. You acknowledge that the AI computer providing content in the Service and/or the Website is not an expert and may be mistaken, and its responses or advice cannot replace professional recommendations. shall not be liable to the customers of the User for the use of the Service and the Content provided to the User's customers. shall not be liable for the consequences of installing or sending malicious software, phishing, or other practices undertaken by other entities to the Service. shall not be liable for any breaks in the operation of the Service or consequences of force majeure events. Liability found on the part of will be limited to the amount paid for the Services.
  20. The Guest's/User's LiabilityThe Guest and/or User is fully liable for the consequences of authorized or unauthorized distribution of any content available on the Website or the Service. This includes, in particular, Intellectual Property. The User is solely liable for any Content published during the use of the Service to the User's customers.
  21. Service does not guarantee permanent accessibility of the Service or the Website. reserves the right to introduce breaks in the operation of the Website or the Service. Intentional breaks will be notified at least 3 days in advance via email provided during Account setup. Unintended breaks will be immediately notified on the Website or via email.
  22. Personal Data Protection and processes personal data with due diligence and ensures adequate security measures. Detailed information about data protection can be found in the Privacy Policy. is not liable for the personal data protection of the User's customers or for the content and rules of personal data protection on Other Websites.
  23. may terminate or suspend your Account and ban access to the Service immediately, without prior notice or liability, for any reason. If you wish to terminate your Account, you may simply discontinue using the Service. All provisions of the Terms that should survive termination shall do so.
  24. Governing LawThese Terms shall be governed by the laws of the State of California. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements.
  25. Changes To reserves the right to withdraw or amend the Service without notice. will not be liable if the Service is unavailable at any time or for any period. 26. Amendments To may amend the Terms at any time by posting the amended terms on this site. Your continued use of the Platform indicates your acceptance of the changes.
  26. Waiver And SeverabilityNo waiver by of any term or condition set forth in the Terms shall be deemed a further or continuing waiver. If any provision of the Terms is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited so that the remaining provisions will continue in full effect.


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